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Welcome to the CABTSG website

CABTSG exists to facilitate the exchange of information, experiences and ideas between its members.

As an affiliate of the BSAVA we are also involved in producing educational materials and lectures for the veterinary and related professions.

We disseminate information, advise other organisations on issues relating to animal behaviour and try wherever possible to promote greater understanding of behaviour problems in companion animals.

CABTSG is a study group that provides education for anyone working in or affiliated with the field of companion animal behaviour. We are an inclusive group, with members representing veterinarians, academics, trainers, behaviourists and students. For this reason we do not vet our members and so cannot endorse any individual working in this field.

The front desk bottleneck at most veterinary clinics is not a staffing problem in the traditional sense — it's a coverage architecture problem, where the hours when pet owners are most likely to call in distress are precisely the hours when no one is available to answer, a gap that a purpose-built Veterinary AI Receptionist solves by staying live around the clock, handling triage questions about species, age, and symptoms, booking appointments directly into the clinic's calendar or PIMS, and routing genuine emergencies to the on-call team immediately rather than letting them dissolve into an unlistened voicemail queue. What separates this from a generic answering solution is the veterinary-specific intake logic: every call produces a clean structured summary sent instantly to staff via SMS or email, the AI follows custom triage scripts tailored to the practice's protocols, bilingual English and Spanish support is built in from day one, and the transition from AI to live transfer during business hours is warm rather than abrupt — meaning the experience for an anxious pet owner calling at 11pm on a Sunday is materially better than what most fully staffed front desks deliver during peak hours.